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Frequently asked questions

ORDERING

I want to change or cancel my order.

Cancellations and changes cannot be made once the order has been placed. We have a process that begins the moment the image is taken. Order data gets matched to the image immediately onsite.

How can I order before Picture Day?

Your order envelope should have an eight character code printed on it. Go to https://dorianstudio.com/order/ and select the option that you have an eight digit code. You can see what is offered as well as the assorted packages. As always, an envelope is needed on picture day even when paying online prior to picture day.

How can I order after Picture Day?

Contact support@dorianstudio.com to request your students individual code so you can order online. In many cases you will receive the eight character code when the school receives the picture packages. Of course, you can call us at 1-800-826-3535 and we can take your order with a Visa or MasterCard. You can also mail the order with a check or money order to: Dorian Studio and Bartolo, a Dorian Imaging Partner 4212 West Sunset Blvd Spokane, WA 99224 Orders will be sent to your home and carry a $7 shipping and handling charge.

I love my pictures and want to order more!

Your pictures have a unique acess key and you can use that to follow the directions above on ordering after picture day. We are so happy to know you love your products.

How long do I have to place a late order?

If your picture was taken in the Fall you have until June 30th to order. If your picture was taken in the Spring you have until December 31st to order.

PRODUCT DESCRIPTIONS

What is a Class Composite vs. a Class Group?

The Class Composite is a yearbook style page. It includes a photograph of each child in the class and a photograph of the teacher. It includes the name of the school, the school year and the teacher’s name. These do not deliver with individual pictures as they are proofed by the school after retake day and given out between February and March.

The Class Group is a traditional picture where the class is photographed together (usually on risers) on a specific day. Some schools opt to have the Class Group pictures taken during our Fall Sessions and others opt to have them taken during our Spring Sessions.

What’s the Classic Black and White Pack?

This is a sheet of 3 black and white images. One image is 7”x7” and the other two are 3”x3.5”. All have a border around them.

What year shows on my personalized photos?

The date will appears as the 4-digit year the photo was taken. Thus, if the photo was taken anytime from August through December of the school year, the personalization would have that year. But if the image was captured from January through June of the school year, the personalization would show that year.

What is the 48-Page Softbound Journal?

This is a lined book for journaling that measures 5.25x8.25 inches. It includes a picture of the student on the front cover with a bubble that reads “Thoughts from (student’s name)”.

What is the Acrylic Desktop Plaque?

A photo panel is mounted onto ¼ inch thick hardboard with an easel. The plaque measures at 5x7 inches and is protected with UV coating.

What is the Premium Metal Magnet?

WA 4x4 inch high gloss metal print with a magnet on the back.

What is the High Resolution Image Download?

It’s a web-based download of your student’s image at full resolution, meaning you can print all the sizes we can print. You will receive a slip of photo paper with a safety card and the copyright release printed on it. This gives you directions to the website where your child’s photo is secured and it gives you the Image Locator Code to download to your computer. From there you can email it to a photo lab or save it to a CD/thumbdrive that you can bring to any photo lab of your choice to have prints made.The image is completely yours for personal use only. The image may NOT be used for commercial purposes without the express written consent of Dorian Studio, Inc. (i.e. McDonald’s ad campaign, posted on public transportation, dentist office insert,etc.)

What’s a School Calendar?

This is a 7x10 inch photo sheet containing your student’s image with the calendar year starting in October and ends the following September.

I HAVE A QUESTION ABOUT MY ORDER

I have not received my order.

Please contact support@dorianstudio.com with a screenshot of your proof of payment. We will follow up quickly and mail that order to your home. Be sure to include your mailing address so we can send them directly to you.

My order is not what I expected.

If you have any questions or concerns regarding Personalization, background colors, image issues or sizing, please contact Customer Support by either filling out the online support form at https://dorianstudio.com/support/ or calling us at 1-800-826-3535 to verify your order.

The name printed on my pictures is wrong.

If you choose to personalize your package, the name that appears on the photos is based on information provided by the school. We can only use the legal name registered at the school. To have your student’s nickname printed on your order, please contact us three weeks after Picture Day by calling 1-800-826-3535.

What if I don’t like my pictures?

If you are unhappy with your pictures for any reason, we offer no-cost retakes at school and in-studio. We will take a new image and reprint your package at no additional charge. Please have your student turn in your picture package to the photographer on Retake Day. This will be used as your ordering form. If you would like a specific background, write it prominently on the outside of the picture package. To find out when Retake Day is scheduled, please check with the school or the Dorian Customer Advocate Team at 1-800-826-3535. The other option would be to return the photos for a full refund. You may bend or fold the photos so they fit into a smaller envelope. Please include a note requesting a refund and your mailing address. Mail your package and note to: Dorian Studio Attn: Howard Green 4212 West Sunset Blvd Spokane, WA 99224 We will send your check to you within two weeks of receiving your photos

RETAKES

When is retake day at my school?

Please contact support@dorianstudio.com or call 1-800-826-3535 to find out the dates for your school. Just be sure your student takes the package on retake day and returns it to the photographer. We will send the retake package back to the school.

I missed Retake Day at my school?

Please contact us to find out if there are any upcoming In-Studio Retake Days. These pictures will not be used for the yearbook or classroom composites, but provide another opportunity to capture the best image for your order. You can locate the studio closest to you by going here https://dorianstudio.com/contacts/.

RETOUCHING

Difference between Basic Retouching and Premium Retouching

Our Basic Retouching will soften prominent facial blemishes. The Premium Retouching eliminates blemishes, whitens eyes and teeth and reduces stray hairs. We do not do any retouching on group images.

I do not see where to order retouching online?

The only way to order retouching is with an order envelope on picture day. We are sorry for the inconvenience and we are working on changing the online order system to allow retouching to be added to orders.

FREQUENTLY ASKED GENERAL QUESTIONS

Why are there differences in price sheets for different schools?

Prices are determined between our studio and each school (and sometimes district) depending upon their needs, the volume of students, the services the school receives and the agreement year.

Can I have my pictures taken at another school nearby?

No, our system is set up to process the photos and orders by school. We do not have the authority to grant access to another school’s property.

Paid with a check that was or will be returned

Returned checks are automatically sent to ChecXchange for collection. ChecXchange will attempt to deposit the check again, up to two times. If you would like to take care of the check before that happens please call ChecXchange at 1-800-208-2964. Your child will still receive any pictures ordered at their school.