COVID-19 Information

At Dorian we are committed to providing our customers with exceptional service. Given the ever changing situation surrounding COVID-19 we wanted to alert you to some potential changes that could affect you in the upcoming days.

Customer Support

In accordance with local COVID-19 restrictions we have closed our call center. At this time we are not taking phone calls.

We will respond to support requests created on the website 7 days a week. Use our picture day lookup tool on the home page to find your school/organization and submit a support request. A pink box will appear on your school page with a link to submit a support request. We will respond as quickly as possible.

Picture Day Cancellations

Use our picture day lookup tool on the home page to find your school or organization. Details on cancellations and upcoming picture days will be shown for your school.

At this time we are planning on rescheduling picture days when school resumes.

If we are not able to reschedule picture days with the schools, we will issue credit card refunds for all online orders. Please visit our website for updates in the coming weeks.

Status of Orders and Shipments

Orders have been printed and stored at our production facility in Spokane, WA. Orders will be shipped to schools when they reopen. In the event a school is closed for the year, please give us a few days to coordinate with the schools regarding shipment options. Updated information will be posted to this website, use the picture day lookup on the homepage to find announcements for your school. In most cases we do not have home addresses and are unable to ship directly to the home. Thank you for understanding and we are committed to getting your pictures to you.

In-Studio Retake Days Cancelled

For the safety of our customers and employees, all retake picture days occurring in Dorian facilities (In-Studio Retakes) are cancelled until further notice. We plan on rescheduling and apologize for the inconvenience.

We are committed to providing you with the best support possible during this uncertain time.

Thank you,

The Dorian team

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